Taliya Transport

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Privacy Policy

⭐ Privacy Policy – Taliya Transport Ltd

Last Updated: 25/11/2025

1. Introduction

Taliya Transport Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or your data, contact us:

📧 Email: admin@taliyatransport.com
📞 Phone: +44 24 7542 0024
📱 Mobile: +44 7700 107 704
📍 Operational Base: Warwickshire, United Kingdom

2. What Data We Collect

We may collect the following types of personal data:

2.1 Personal Identification Data

  • Full name

  • Email address

  • Phone number(s)

  • Home address

  • Relationship to child (for school transport)

2.2 Passenger Information

For school and SEND transport, we may collect:

  • Child/young person’s full name

  • Date of birth

  • Educational needs (SEND) when relevant to transport safety

  • Mobility requirements

  • Emergency contacts

  • School details

Note: We only collect sensitive information when necessary for safe passenger care.

2.3 Booking & Journey Data

  • Pick-up & drop-off locations

  • Travel dates & times

  • Journey history

  • Payment records

2.4 Technical Data (Website)

  • IP address

  • Browser type

  • Pages visited

  • Cookies (see Section 10)

3. How We Collect Your Data

We collect data through:

  • Online booking forms

  • Contact forms

  • Email communication

  • Phone bookings

  • School or Local Authority referrals

  • Passenger assistant reports

  • Website use (cookies/analytics)

4. Why We Use Your Data (Legal Basis)

We use your data under the following lawful bases of UK GDPR:

4.1 Contractual Necessity

To provide transport services, including:

  • Processing bookings

  • Managing journeys

  • Ensuring safe transport for children and SEND passengers

4.2 Legal Obligations

To comply with safeguarding and local authority requirements.

4.3 Vital Interests

To protect the safety of children and vulnerable persons during transport.

4.4 Legitimate Interests

To improve our services and ensure safety & communication.

4.5 Consent

Where required (e.g., marketing messages).

5. How We Use Your Data

We use your personal data to:

  • Provide safe and reliable transport

  • Communicate with parents, schools, and local authorities

  • Confirm bookings and journey changes

  • Meet safeguarding requirements

  • Handle payments and invoicing

  • Improve service quality

  • Maintain operational safety

We do NOT use your data for:
❌ selling to third parties
❌ advertising to unrelated companies
❌ automated decision-making

6. Sharing Your Data

We may share your data only with:

  • Schools & Local Authorities (for safeguarding and transport coordination)

  • Passenger Assistants / Escorts (for passenger safety)

  • Drivers (for route planning and safe passenger collection)

  • Insurance providers (only when required)

  • Law enforcement (only if legally required)

We NEVER share your information with marketing agencies or unrelated companies.

7. How We Store and Protect Your Data

Your data is stored securely using:

  • Encrypted devices

  • Password-protected systems

  • Secure cloud servers

  • Restricted staff access

Sensitive data (e.g., SEND information) is accessible only to authorised staff who need it for safety reasons.

8. Data Retention (How Long We Keep Data)

We keep your data only for as long as necessary:

  • Booking and contact data: 1–3 years

  • SEND passenger information: Only for the duration of service

  • Invoices and financial records: 6 years (legal requirement)

  • Safeguarding records: As required by law

After this period, data is securely deleted.

9. Your Data Rights (UK GDPR)

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (“Right to be forgotten”)

  • Restrict processing

  • Request data transfer (portability)

  • Object to processing

  • Withdraw consent at any time

To exercise your rights, contact:
📧 admin@taliyatransport.com

10. Cookies & Website Tracking

Our website uses cookies to improve user experience and website performance.

We may use:

  • Essential cookies

  • Analytics cookies (Google Analytics)

  • Performance cookies

You can control cookies through your browser settings.

11. Children’s Data & Safeguarding

We take children’s data very seriously.

  • We only collect necessary information for safe transport

  • We comply with safeguarding rules required by schools & councils

  • All staff hold Enhanced DBS checks

  • We never share children’s data for non-safeguarding purposes

12. External Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

13. Making a Complaint

If you have concerns about how we handle your data, please contact us first at:

📧 admin@taliyatransport.com

You also have the right to complain to:

The Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
New versions will be posted on this page with an updated date.