Taliya Transport

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Terms & Conditions

⭐ Terms & Conditions – Taliya Transport Ltd

Last Updated: 25/11/2025

1. Introduction

These Terms & Conditions (“Terms”) apply to all transport services provided by Taliya Transport Ltd (“we”, “us”, “our”). By booking with us, you (“the customer/client”) agree to these Terms.

Company Contact Information

📞 Phone: +44 24 7542 0024
📱 Mobile: +44 7700 107 704
📧 Email: admin@taliyatransport.com
📍 Operational Base: Warwickshire, United Kingdom

2. Services We Provide

Taliya Transport Ltd provides safe, reliable, and professional transportation services, including:

  • Home-to-school and school-to-home transport

  • SEND (Special Educational Needs & Disabilities) passenger support

  • Passenger assistant / escort services

  • Airport transfers

  • Private hire journeys

  • Group transport

  • Contract transport for schools, colleges, and local authorities

All services depend on driver and vehicle availability.

3. Bookings

3.1 How to Book

Bookings may be made via:

  • Our online Book a Ride form

  • Email

  • Phone

  • School or Local Authority arrangements

3.2 Information Required

To complete a booking, customers must provide:

  • Full name and contact details

  • Pick-up and drop-off addresses

  • Date and time

  • Number of passengers

  • Any SEND or special assistance requirements

3.3 Booking Confirmation

A booking is only confirmed once you receive a confirmation email or message from us.

4. Pricing & Payments

4.1 Pricing Structure

Prices depend on:

  • Distance

  • Time of travel

  • Vehicle type

  • Assistance requirements

  • Waiting time

  • Operational and fuel costs

4.2 Payment Methods

We accept:

  • Bank transfer

  • Card payments (where available)

  • Cash (if appropriate)

  • Invoicing for schools and local authorities

4.3 Invoicing

Schools and authorities may request weekly or monthly invoicing.

5. Cancellations & No-Show Policy

5.1 Customer Cancellations

  • More than 24 hours’ notice: No charge

  • Less than 24 hours’ notice: Full fare may be charged

5.2 No-Show

A booking may be marked as a No-Show if:

  • The passenger does not arrive within 10 minutes

  • No communication is received

The full fare may be charged.

5.3 School & SEND Contracts

Cancellation terms for contracted journeys will follow the agreed contract.

6. Delays & Waiting Time

6.1 Delays Caused by Customers

  • First 10 minutes of waiting is free

  • Additional waiting time may be charged

6.2 Delays Caused by Us

We aim for punctuality but cannot be responsible for delays caused by:

  • Traffic

  • Accidents

  • Weather

  • Road closures

  • Large events

  • Circumstances outside our control

We will update you where possible.

7. Safety & Passenger Responsibilities

7.1 Safety Requirements

Passengers must:

  • Wear seatbelts at all times

  • Follow driver and escort instructions

  • Behave respectfully and safely

Failure to comply may lead to refusal of service.

7.2 Children & SEND Passengers

For safeguarding:

  • All staff hold Enhanced DBS checks

  • Drivers and escorts follow safeguarding procedures

  • Responsibility ends once the child is handed to an authorised adult

We do not supervise children inside private property or school premises.

8. Luggage & Personal Belongings

We are not responsible for:

  • Lost or forgotten items

  • Damaged belongings

  • Unattended property

Passengers must ensure all belongings are secured.

9. Our Right to Refuse Transport

We may refuse or terminate service if:

  • A passenger is intoxicated, abusive, violent, or unsafe

  • Safety standards are not met

  • Vehicle capacity is exceeded

  • A journey breaches legal requirements

  • There is a risk to passengers, staff, or the vehicle

10. Vehicle & Driver Substitution

We may replace the assigned driver or vehicle if necessary for operational or safety reasons.

11. Damage to Vehicle

Customers may be charged for repair costs if a passenger causes damage intentionally or through negligence.

12. Data Protection (UK GDPR)

We process and store customer data securely and only for:

  • Booking management

  • Operational needs

  • Safety and safeguarding

We are compliant with UK GDPR regulations.

Please read our Privacy Policy here:
👉Privacy Policy 

13. Complaints

To make a complaint, contact:
📧 <a href=”mailto:admin@taliyatransport.com”>admin@taliyatransport.com</a>
We aim to respond within 72 hours.

14. Governing Law

These Terms & Conditions are governed by the laws of England & Wales.